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If affording work to your home is an issue, Age UK’s factsheet Home improvements and repairs is a good read, as is OneFamily’s webpage How to fund home improvements. Generally the whole complex will be designed with attention to accessibility for residents with restricted mobility. Most retirement developments offer either properties for sale or for rent, but newer ones may offer both tenure options, and possibly shared ownership too.
People were encouraged and supported to maintain their independence. A high proportion of people living at the home were unable to mobilise unassisted, were cared for in their beds or were living with dementia. Where possible, people were able to make choices about their day to day lives which were respected by staff.
Care Services
Frequent nutritional assessments are carried out and people living here are supported to gain or maintain their weight. The record used to show how much each person drinks in a day is easy to understand and helps staff to ensure that each person has had enough to drink. One relative told us how easy it is for them to complete and to see that their relative has had enough to drink. We found people's care needs and risks were assessed and care plans were developed to meet individual needs. People told us and care plans we looked at showed people were well supported with their care and treatment. We observed staff interacted well with people, and were caring and compassionate.
In addition, a number of people have skin damage which not all staff are sufficiently aware of, and robust plans to manage this risk for individuals are not always in place. Five people we spoke with told us they were happy with the care provided. Two people said the home was meeting their needs and that staff were kind and caring. We found that any concerns or issues raised about care were investigated and appropriate improvement actions taken. For example, in relation to cleanliness and repairs of equipment. The home was clean and hygienic with systems in place to prevent the spread of infection.
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Care designed to provide quality support and comfort for people living with life-limiting conditions. People living here told us that they get the care they need and that staff are kind and helpful. Some people told us that carers always come quickly when they are called and others said that they sometimes have to wait for a long time when they need staff to support them.
If you simply want to move to a more suitable non-retirement home, and need help or advice with this, our EAC Advice service is here to help you. The Old Rectory Nursing Home offers Dementia, Older People (65+) and Physical Disabilities care. Residents also benefit from an ongoing vibrant programme of seasonal events and things to do including outings and visiting entertainment. Growing concern around the cost of food The cost of food is a major concern for three out of four people in the UK, according...
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At other times we offer an answer phone service so please leave a message and we'll call you back. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. The Home Services Directory on this website provides an opportunity to promote your services.
There was a management structure in the home which provided clear lines of responsibility and accountability. The registered manager and provider were very keen to provide the best level of care possible and had clearly made substantial improvements in how the service was run. Since the last inspection in July 2015 where some concerns were identified staff had clearly adopted the same ethos and enthusiasm and this showed in the way they cared for people.
System or checks in place to ensure that food sold or served is safe to eat, evidence that staff know about food safety, and the food safety officer has confidence that standards will be maintained in future. Good standard of compliance with statutory obligations, industry codes of practice, and minor contraventions of food hygiene regulations. Some minor non-compliance with statutory obligations and industry codes of recommended practice. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist.
For example, there was a comprehensive action plan showing how the service was monitoring and responding to any issues with areas identified, actions, reviews and learning . The service gained feedback from regular “themed surveys” with people and their relatives, stakeholder surveys, complaints and compliments to continually develop the service. These outcomes were shared with everyone in the home on the notice board so people could see results. Staff had good knowledge of people including their needs and preferences. Staff were well trained and there were good opportunities for on-going training and for obtaining additional qualifications. Some staff members had lead roles as Link Nurse Champions in a range of topics such as end of life care, infection control and health and safety so they were able to guide staff practice in these areas.
With a few exceptions, accommodation in a care home cannot be bought or rented like retirement housing. Think of them more like full-board hotel accommodation with 24 hour care available. Housing-with-care developments run by housing associations and local authorities tend to be called ‘extra care’ or ‘independent living’ schemes, and explicitly seek to accommodate people who need daily help. Both ownership and rental options are commonly available, as well as alternative ways of paying for the services on offer – including part deferring payment until a property is sold. The Scottish Care Inspectorate is the official regulator for care services in Scotland.
The home had a range of ways in place to seek feedback from people and took action in response. We saw that complaints were taken seriously, fully investigated and lessons were learned. These included improvements in food, laundry services and in the care provided.
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